Refund policy
The guarantee is real and the deadline is tighter than it looks. Here is the process, the timing, and the one mistake that accounts for most refund complaints.
Whose policy this is
We cannot refund anything. memovoult.com is an independent review site. We do not process payments, we never see your order, and we have no ability to issue a refund. Refunds are handled entirely by the merchant of record shown on your receipt and confirmation email. This page explains their process as we understand it; their stated terms govern.
The guarantee, as stated
Memo Volt is sold with a 60-day money-back guarantee. Three details matter more than the headline number:
- Sixty days runs from purchase, not from delivery. Shipping time comes out of your window.
- It applies to orders placed at the official checkout only. A purchase from an Amazon or eBay reseller is not covered by the manufacturer at all.
- Opened bottles are generally covered, which is the point of a satisfaction guarantee, but read the terms on your own receipt rather than relying on us.
How to request one
- Find your order number.It is on the confirmation email. Search your inbox for the product name or the merchant name if you cannot find it.
- Identify the merchant of record.It appears on the receipt and on your card statement, and it may not be the brand name. That company is who you contact.
- Email their support addresswith your order number, the purchase date and a one-line reason. You do not owe anyone a detailed justification — "it did not work for me" is a complete reason.
- Ask for return instructions if they want the bottles back.Some merchants require return, some do not. Follow whatever they specify and keep the tracking number.
- Keep every message.If the refund does not appear within their stated processing time, that record is what you take to your card issuer.
The mistake that costs people their refund
Almost every refund complaint we found traces to the same thing: the window closed while the person was still waiting to see whether it worked. Shipping takes a week or two. The seller says results take 30 to 90 days. Sixty days from purchase arrives while you are still in wait-and-see mode, and by the time you conclude nothing happened, the guarantee has expired.
Do this the day you order. Put the 60-day deadline in your calendar, counting from the purchase date, and set a reminder five days before it. Then start the bottle the day it arrives rather than waiting for a convenient week. Those two habits are worth more than anything else on this page.
If the merchant does not respond
If you have made a documented request inside the stated window and had no response within their stated processing time, contact your card issuer and open a dispute. Provide the order confirmation, the published guarantee terms and your correspondence. This is what chargeback rights exist for, and it is why keeping the paper trail matters.
Buy in a way that keeps the guarantee
Order from the official checkout, not from a marketplace reseller. A reseller purchase gives you no manufacturer guarantee, no verifiable storage history and no recourse. Our where to buy page covers the checks to run before you pay.